New Website FAQ - Philz Coffee

New Website Update

We are thrilled to announce the launch of our new website, designed to enhance your experience as our valued customer. This marks the first phase of our website revamp, and we are dedicated to continuously optimizing it to provide you with the best possible experience.

Exciting new features include: 

  • User-friendly interface
  • E-gift card offering
  • Streamlined subscription management experience
  • Improved store information pages with accurate and up to date store hours and menu
  • ADA approved design to be more accessible and inclusive

What does this mean for you? 

Streamlined and Easy Sign On

  • Philz App Customers - You can now log in to philzcoffee.com with your Philz app login credentials! You may be asked to create a new password and verify your account the first time you login.
  • Web/Mobile Customers - Your philzcoffee.com and Philz app accounts will be merged. Your mobile password will now serve as your password for both the website and mobile app. You may need to verify your account before logging onto the website.

Improved Subscription Management

We value your loyalty and want to make managing your subscriptions as effortless as possible. With our new system, you will enjoy the following benefits:

    1. Easy Subscription Editing and Skipping: Making changes to your next subscription is now a breeze. You can easily edit or skip your upcoming subscription with just a few clicks.

    2. Email Notifications for Upcoming Orders: To keep you informed and in control, we will send you email notifications three days before your subscription order is set to process. This advanced notice gives you ample time to log into your account and make any necessary edits to your subscription. Whether you want to modify the items, quantities, or delivery dates, you have the freedom to make adjustments that suit your preferences.

If you require any assistance or have questions about your subscription, our dedicated Customer Service team is always ready to support you.

Updated Gift Cards

  • You can now purchase  e-gift cards on our website! You can use them in store, online, or on the Philz app.
  • eGift Cards will be available for purchase on the website, and we will no longer offer online gift certificates or physical gift cards for purchase online.
  • Customers who have previously purchased an e-giftt certificate can now apply them to philzcoffee.com, in store, and Philz app orders. 

ADA Compliance

In the world today, about 15% of people (and growing) have some sort of disability. These people are under-served online. Making our Philz website accessible to those with disabilities is a differentiator from other brands. Accessible HTML also helps search engines such as Google understand the page better and extract more meaningful data. Some features include:

  • Voice to Text for those with physical disabilities or other difficulties accessing a keyboard and mouse 
  • Keyboard navigation to move through the website without a mouse
  • Alt text on images used for vision impairments
  • VoiceOver support for screen readers to provide auditory feedback